Support and contact

Sign in or register using your checkout email and verify that address. Your purchased collections appear in My Library after payment confirmation and processing. Use Forgot password if you need a reset link.

If access is missing, tell us the checkout email, collection name and order reference if available. If payment has already been confirmed, do not pay again while we investigate.

Your account page shows your latest purchase and an invoice or receipt link when the payment provider makes one available. Free orders and manually granted access may not have a payment receipt.

To request a refund under the 30-day guarantee, use the account form or email us. See the Refunds and Cancellation Policy for the request process and your rights.

Use the same contact address for privacy rights, licensing questions, complaints and general inquiries. Describe the issue and the outcome you are requesting so we can direct it appropriately.

We do not offer a guaranteed response time or a 24-hour support service. Applicable legal response deadlines still apply. Never send passwords, full payment-card details, access tokens or unnecessary sensitive information.