1. The 30-day guarantee
The guarantee covers purchased Labescape collections, including collections bought with a discount. You do not need to demonstrate a fault to request a refund within 30 days. We verify the purchase and the amount paid before processing it.
The guarantee is additional to your statutory rights. The 30-day period does not limit remedies available by law for faulty, misdescribed or undelivered digital content.
2. How to request a refund
Use the refund-request form on your account page or email contact@labescape.com. Include your checkout email, order reference, purchase date and the collection or collections you want refunded. If you cannot access your account or find the reference, email us so we can help locate the purchase.
Sending the account form submits a request to support; it does not instantly issue a refund. Do not send card numbers or passwords. A reason can help us improve the product but is not required under the 30-day guarantee; you can write “30-day guarantee refund request” in the form.
3. Amounts, payment method and access
Refunds are returned through the original payment method, subject to the payment provider’s process. The amount refunded for a purchase cannot exceed the amount paid for the refunded items. Promotional savings are not paid out as cash, and a zero-total order has no paid balance to refund.
For orders containing more than one collection, identify the items concerned. Discounts and amounts actually charged are taken into account; we will confirm the amount being refunded. Bank processing and currency conversion may affect when and how the credit appears. We do not promise a bank processing time.
Access to refunded collections may be withdrawn. A refund does not authorize continued redistribution of their templates. Rights in other, non-refunded collections are unaffected.
4. Statutory cancellation and other rights
Depending on where you live and the nature of your purchase, statutory cancellation or other consumer rights may apply. Immediate library access does not automatically waive those rights. We do not rely on simply opening a template as agreement to waive them.
You may send any clear statement that you wish to cancel. The sample below is optional and does not replace any legally required information or remedy. Applicable statutory refund deadlines take precedence over general processing information in this policy.
5. Optional cancellation request
Send this by email to contact@labescape.com; an electronic request does not need a handwritten signature.
To: Webscalers LLC <contact@labescape.com> Subject: Cancellation / refund request I wish to cancel or request a refund for the following Labescape purchase: Collection(s): Order reference (if available): Purchase date: Checkout email: Name: Date of request:
Contact Webscalers LLC
Webscalers LLC · Wyoming, United States
contact@labescape.com