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Knowledge Base
The Knowledge Base is a collection of questions asked to
customer support with our responses. Questions included here are
either too complex to be included in the standard documentation, or
limited to a specific set of scenarios. At the present time, only
Enterprise Tree Map 2 SDK has a knowledge base available online.
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Report a Bug
If you find a bug while using one of our products, please
submit a bug report.
In your bug report, please include the following:
- A description of the bug
- The steps to reproduce the bug
- The behavior you expected
If the problem is related to data, please include a copy of your data file,
if possible.
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Request a New Feature
If you have a specific suggestion for a new feature for one of our products, please
submit a feature request.
When requesting a new feature, please describe the problem the new feature will
help you solve, and if possible, any alternative features that would solve the same
problem in a different way. If you have general feedback, or if you have several
features to request at once, please e-mail us at support@labescape.com. Thank you.
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Contact Support
Heat Map Explorer
Support for Heat Map Explorer is handled by e-mail. If you have a question or problem
that cannot be resolved, please e-mail us at
support@labescape.com.
Enterprise Tree Map SDK
Support for Enterprise Tree Map SDK is available during your 14-day evaluation, or if
you have a current support contract. For support, please e-mail us at
support@labescape.com
or call us at (800) 921-3623 and press '2' for support. Thank you.
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